Store Policies

Clear rules for shipping, cancellations, and returns — built for book lovers worldwide.

Order handling

Orders confirm instantly; we reserve your books so they cannot be oversold.
Tracking links are issued as soon as a label is created.
Invoices are sent by email; we can re-issue with company details on request.

Cancellations & changes

Free cancellations until a tracking number is assigned.
Address updates are possible until dispatch; email us and we’ll adjust.
If a title is unavailable, you can swap it or get a fast refund.

Returns & refunds

Unopened books can be returned within 14 days of delivery (you cover return postage).
Refunds are processed to the original payment method within 3–5 business days after inspection.
Damaged-in-transit items are replaced or refunded — send photos so we can file a claim.

U.S. delivery timing

The U.S. postal lane is temporarily paused while carriers adjust to new import rules (de minimis duty changes). If you place a U.S. order, we reserve your books and dispatch them the moment the lane reopens. Current expectation from carriers: ~1–3 months. Prefer not to wait? Email us for a same-day refund.

Need help?

Reach us at info@ruslibrary.com. No phone lines, no chatbots — just fast email replies.