Be My Guest Teacher's Book

O'Hara, 2002, Be My Guest series

Overview

This fifteen-unit course is designed for both current and aspiring hotel employees. It covers a wide range of guest interactions, including reception duties, restaurant and bar service, and handling telephone calls. The material also addresses providing directions, resolving guest issues, and composing brief electronic and written correspondence.

Who it's for

• In-service hotel employees
• Pre-service students in hospitality programs
• Individuals seeking to improve guest communication skills

Key features

• Language: English
• Pages: 66
• Binding: Softcover
• ISBN: 9780521776882
• Publisher: Cambridge University Press
• Series: Be My Guest
• Year: 2002