By Коробкина Анета
Пошаговое руководство по улучшению сервиса в компании. Книга затрагивает все направления, меняя бизнес изнутри. От миссии и ценностей компании к культуре сотрудников и настроения в общении с клиентами – теперь вы точно добьетесь впечатления на пять звезд!
<hr>Discover the secrets to creating a truly exceptional customer experience with "Awesome! Wow-Service: How World Leaders Did It." This comprehensive guide provides a step-by-step approach to transforming your company's service from the inside out, inspired by the strategies of world-leading organizations.
This book delves into every aspect of service improvement, covering key areas such as:
The main themes revolve around building a service-oriented mindset, empowering employees, and consistently exceeding customer expectations.
This book is ideal for business owners, managers, customer service professionals, and anyone looking to elevate their company's service standards. The content is presented in a clear and accessible manner, making it suitable for readers with varying levels of business experience.
In today's competitive market, exceptional service is no longer a luxury – it's a necessity. "Awesome! Wow-Service" offers a proven roadmap for achieving service excellence and building a loyal customer base. By implementing the strategies outlined in this book, you can transform your company into a service leader and achieve sustainable growth. Invest in your company's future and unlock the power of wow-service today!