Офигенно! Вау-сервис, как это сделали мировые лидеры

Пошаговое руководство по улучшению сервиса в компании. Книга затрагивает все направления, меняя бизнес изнутри. От миссии и ценностей компании к культуре сотрудников и настроения в общении с клиентами – теперь вы точно добьетесь впечатления на пять звезд!

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Awesome! Wow-Service: How World Leaders Did It

Discover the secrets to creating a truly exceptional customer experience with "Awesome! Wow-Service: How World Leaders Did It." This comprehensive guide provides a step-by-step approach to transforming your company's service from the inside out, inspired by the strategies of world-leading organizations.

Book Overview and Main Themes

This book delves into every aspect of service improvement, covering key areas such as:

• Defining and implementing a strong company mission and values
• Cultivating a positive and customer-centric employee culture
• Optimizing communication strategies for exceptional customer interactions
• Creating a five-star impression that leaves customers delighted

The main themes revolve around building a service-oriented mindset, empowering employees, and consistently exceeding customer expectations.

Target Audience and Reading Level

This book is ideal for business owners, managers, customer service professionals, and anyone looking to elevate their company's service standards. The content is presented in a clear and accessible manner, making it suitable for readers with varying levels of business experience.

Key Features and Benefits

• Step-by-Step Guidance: Provides actionable strategies and practical tips for immediate implementation.
• Real-World Examples: Draws inspiration from the success stories of world-leading companies.
• Comprehensive Coverage: Addresses all critical aspects of service improvement, from internal culture to external communication.
• Transformative Approach: Helps you create a lasting impact on your business and customer relationships.

Why Readers Should Choose This Book

In today's competitive market, exceptional service is no longer a luxury – it's a necessity. "Awesome! Wow-Service" offers a proven roadmap for achieving service excellence and building a loyal customer base. By implementing the strategies outlined in this book, you can transform your company into a service leader and achieve sustainable growth. Invest in your company's future and unlock the power of wow-service today!